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Upgrading Size Charts for the Modern Shopper

Size charts have existed since the industrial revolution… And they haven’t changed much since then!

When you go shopping online anywhere, you’ll see the same sort of size charts. They’ll have a size conversion from US to UK and EU, (add in another country of your choosing). 

The brand will tell you their garments and footwear fit true to size, so, "just get your normal size".

Are these ever useful? Do consumers ever believe they will fit true to size?

Steve Madden's footwear size chart. They show an inches/cm measurement which is good- but what is it measuring?
BRUNT Workwear's size chart. Their width recommendation is note-worthy.

It’s the same for all types of retailers: from Zara to Gucci, from Brunt Work Wear to Steve Madden. You’re viewing size charts which are not useful and are thus glanced over in the consumer journey.


How do we make them useful?

1. Add ideal customer measurements ranges

E.g: For a foot that is between 23.1cm and 23.6cm long, we would recommend a size M6 / W7.5.

The first step is to add measurement ranges. These should ideally be the customer’s measurements- not garment or footwear measurements. Either way, it should be marked clearly what the measurements are for.

These need to be ranges, such that the customer is not confused as to which size they fall into.

2. Make the size charts unique to the products

This shoe fits big, so the size guide has been adjusted to reflect this. The foot lengths are adjusted, and it is clearly communicated to the shopper.

If the size chart is the same on every single product of that type, your shoppers will think it’s a generic size chart and is not useful for the specific product they are interested in.

Use your product team’s insight, your customer feedback, your in-store team’s feedback and your returns to adjust the size charts for your most popular products.

Your customers will have added confidence that they are viewing a size guide which is relevant and will be more likely to get their correct size the first time.

3. Account for width (or other hidden dimensions in apparel)

The T-Clip runs narrower, so shoppers are advised to size up if they have narrow feet.

Some shoes run narrow, and people with wider feet have to size up to accommodate their width.

You will be able to get this information at a product level from your returns, reviews, and from in-store staff feedback.

4. Automate shopper measurement gathering

Shoppers can see their measurements, their toe space in each size, and adjust their fit based on their preferences.

Some customers will know their measurements. Others will be able to accurately measure themselves or have a friend measure them. For everyone else, you need a way to give them their measurements easily.

This is where a digital scanning tool like StrutFit comes in. Shoppers can easily scan and get their measurements, as well as their size in each of your items.

We want to do this… but it seems like a lot of work! 

This is all great, but this is a lot of data. Where do you manage all this sizing data? You could try squeeze it into a PIM, but it’s not going to be easy.

Fortunately, StrutFit have created a size chart management system which makes all of this work a breeze.

Here’s a quick view into it:

StrutFit's Retailer Portal: You can manage your products, size charts, and their associations easily here.

You can manage your charts, your products, and see all your sizing based sales and returns data- all in one place!

Book a call with our team to talk about how we can help you update your size charts for the modern shopper!

Ready to see how StrutFit can boost your retail experiences?

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